Refund policy

DRIVEN SUPPLY

Returns & Refund Policy

Last updated: 27 September 2026

At Driven Supply, we want you to shop with confidence. If something isn't right with your order, we're here to help. Our returns and refunds policy is designed to make the process straightforward for our customers across New Zealand and Australia.

1. 30-Day Returns

We offer a 30-day return policy for eligible products. You have 30 days from the date your order is delivered to request a return.

To be eligible for a change-of-mind return, your item must be:

Unused, uninstalled and in its original condition.
In its original packaging, with all accessories and components included.
Accompanied by proof of purchase or an order number.

To request a return, please email support@drivensupply.co.nz with your order number and reason for returning the item.

All returns must be approved before products are sent back.

2. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your delivery.

Email support@drivensupply.co.nz with your order number, a description of the issue and photographs of the product where possible.

Once we've assessed the issue, we'll arrange an appropriate repair, replacement or refund in accordance with applicable consumer law.

If we have supplied the wrong product or the item is faulty, Driven Supply will cover reasonable return shipping costs where required by law.

3. Change-of-Mind Returns

We understand that sometimes you may order the wrong part or simply change your mind.

We accept eligible change-of-mind returns within 30 days of delivery, provided the product remains unused, uninstalled and in its original packaging.

Customers are responsible for return shipping costs associated with change-of-mind returns.

Original shipping charges are non-refundable unless otherwise required by law.

4. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Custom-made or specially ordered products.
Products that have been installed, used or modified.
Products damaged after delivery.
Items missing essential components, accessories or original packaging.

These exclusions do not affect your rights under applicable consumer protection laws.

5. Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method, generally within 5–10 business days.

Please allow additional time for your bank or payment provider to process the refund.

If you haven't received your refund after this period, contact us at support@drivensupply.co.nz.

6. Exchanges

Ordered the wrong part or need a different product? We're happy to help arrange an exchange where possible.

Exchanges are subject to product availability and our change-of-mind return conditions.

Any price differences or additional shipping charges will be confirmed before your exchange is processed.

7. Return Shipping

Before returning any product, please contact support@drivensupply.co.nz so we can provide you with the correct return address and instructions.

Customers are responsible for return shipping costs on change-of-mind returns.

Where an item is faulty, incorrectly supplied or otherwise covered by applicable consumer guarantees, we will cover reasonable return shipping costs where required by law.

We recommend using a tracked shipping service when returning products.

8. Consumer Guarantees

Driven Supply operates in accordance with applicable New Zealand and Australian consumer protection laws.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law, where applicable.

Your statutory rights remain available regardless of our voluntary 30-day returns policy.