DRIVEN SUPPLY

Shipping & Delivery Policy

Last updated: 27 September 2026

At Driven Supply, we aim to get your parts and accessories delivered as quickly and efficiently as possible. We offer shipping throughout New Zealand, with delivery times varying depending on your location, product availability and our shipping partners.

1. Order Processing

Orders are processed Monday to Saturday, excluding public holidays.

Our daily order cut-off time is 2:00 PM New Zealand time. Orders placed after this time will be processed from the next business day.

Please allow approximately 3–8 business days for order processing and handling before dispatch.

Processing times may vary depending on product availability, supplier processing times and order volumes.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping & Delivery Times

We aim to deliver orders within the following estimated timeframes:

These delivery estimates apply to standard orders and are not guaranteed.

Delivery times may vary depending on your location, courier availability, public holidays and unforeseen shipping delays.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the size, weight and destination of your order.

Any available free-shipping offers or promotions will be automatically applied at checkout where eligible.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, your email will include a tracking number and a link to monitor your delivery.

Please allow up to 48 hours for tracking information to become active after dispatch.

If you haven't received your shipping confirmation after the estimated processing period, please contact us.

5. Multiple Shipments

To provide our customers with a wide range of products, some orders may be fulfilled from different warehouses or suppliers.

If your order contains multiple items, they may arrive in separate packages and on different delivery dates.

Where applicable, tracking information will be provided for each shipment.

There are no additional shipping charges for separately dispatched items unless these were disclosed at checkout.

6. Delivery Delays

While we work hard to ensure orders arrive within the estimated delivery timeframe, occasional delays can occur.

These may include courier disruptions, adverse weather, public holidays, customs processing or supplier delays.

If your order is significantly delayed, please contact our support team so we can investigate.

Any remedies available under applicable consumer protection laws remain unaffected.

7. Incorrect Shipping Information

Please ensure your delivery address and contact details are correct before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at support@drivensupply.co.nz.

We will do our best to update your details before your order is dispatched.

Once an order has been shipped, address changes may not be possible.

Additional shipping charges may apply if an order needs to be redirected due to an incorrect address supplied at checkout.

8. Lost or Damaged Deliveries

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

For damaged deliveries, please provide your order number and photographs of the damaged product and packaging where possible.

We will investigate the issue with the relevant shipping provider and arrange an appropriate resolution.

Where products are lost or damaged during delivery, your rights under applicable consumer protection laws remain unaffected.

9. International Shipping

Shipping availability and delivery charges for destinations outside New Zealand will be displayed at checkout where international delivery is offered.

International orders may be subject to additional customs duties, import taxes or clearance fees.

Any applicable charges and responsibilities will be communicated where required.

International delivery estimates may differ from our standard New Zealand delivery timeframes.

10. Contact Us

If you have any questions about your order, shipping times or delivery status, our customer support team is here to help.

Driven Supply

Email: support@drivensupply.co.nz

Website: drivensupply.co.nz

Please include your order number when contacting us so we can assist you as quickly as possible.